Privacy Policy
Privacy Policy
Last updated: May 2, 2025
This Privacy Policy describes how Aurevik (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from aurevik.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
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Contact details including your name, address, phone number, and email.
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Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
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Account information including your username, password, security questions and other information used for account security purposes.
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Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may also obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
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Companies who support our Site and Services, such as Shopify.
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Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services.
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Third-party tracking technologies such as pixels, web beacons, SDKs, libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy.
How We Use Your Personal Information
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Providing Products and Services: to process your payments, fulfill orders, send notifications, manage your account, arrange for shipping, and facilitate returns/exchanges.
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Marketing and Advertising: to send promotional communications (email, SMS, postal mail), and show ads tailored to you.
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Security and Fraud Prevention: to detect and prevent fraudulent, illegal or malicious activity.
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Communicating with You and Service Improvement: to provide customer support and improve our services.
Cookies
We use Cookies to:
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Power and improve our Site and Services.
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Remember your preferences.
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Run analytics and understand user interaction.
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Provide tailored advertising.
Most browsers accept Cookies by default, but you can manage this in your browser settings.
How We Disclose Personal Information
We may share your personal information with:
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Vendors and third parties who perform services on our behalf (payment processing, fulfillment, IT, analytics, etc.).
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Business and marketing partners.
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Affiliates and corporate group.
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When legally required (e.g., subpoenas, regulatory requests).
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In connection with business transactions (mergers, acquisitions, bankruptcy).
We do not disclose sensitive personal information without your consent or use it to infer characteristics about you.
Third Party Websites and Links
Our Site may include links to third-party websites. We are not responsible for their privacy/security practices. We recommend reviewing their policies.
Children's Data
We do not knowingly collect personal information about children. If you are a parent or guardian and believe your child has provided information, please contact us to have it deleted.
Security and Retention of Your Information
While we use measures to protect your data, no method is 100% secure. Retention of your data depends on:
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Maintaining your account.
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Providing services.
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Legal obligations.
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Resolving disputes.
Your Rights
Depending on where you live, you may have rights such as:
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Access / Know
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Delete
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Correct
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Portability
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Opt-out of Sale or Sharing / Targeted Advertising
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Restrict Processing
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Withdraw Consent
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Appeal decisions
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Manage communication preferences
We will verify your identity before processing requests and may require authorization proof if an agent acts on your behalf.
Complaints
If you have complaints, please contact us at support@aurevik.com. If unsatisfied, you may escalate to your local data protection authority.
International Users
Your information may be transferred, stored, or processed outside your country. For EU/UK residents, transfers rely on recognized legal mechanisms (such as Standard Contractual Clauses).
Contact
For any questions about this Privacy Policy or to exercise your rights, please contact us:
For the purpose of applicable data protection laws and unless otherwise stated, Aurevik is the data controller of your personal information.